General Info

Product Returns

All returns for refund paid by credit card will receive a credit to the credit card or Paypal account once product is returned. The refund will be the total amount minus shipping and restocking fees. Refunds are not eligible for products damaged or partially used by the customer. Our distributors have a strict policy of “If the item is in new/resaleable condition, it can then be credited. All returns are subject for review.” This review is conducted by a third party on a case-by-case basis.

Any questions concerning an exchange/refund should be directed to our customer service department using the form below:

Once your request has been received, we will contact you with return information via phone or email.

NOTE: Food-based products are 100% non-refundable for any reason.

Make sure to have prepared:

  • Original packing slip
  • Note the Return Authorization number on the outside on the packaging*