General Info

Product Returns

Ammunition

We cannot accept any returns on bullets or ammunition.

Optics

All optics will be sent by Survival Media Group LLC to the manufacturer first for inspection before the return will be finalized. If the item is repaired and returned to us, we will be returning the item back to you and credit will not be issued.

Returns for Credit

All merchandise is subject to a manufacturer inspection upon arrival before the return will be finalized. You must call Survival Media Group LLC customer service immediately at (888) 501-3210 for instructions before you send the return back. All merchandise returned will be processed within 10 business days. Returns must be post marked within 10 days of the invoice date. For a prompt refund please send a copy of your invoice and a letter of explanation for the return. All return shipping must be prepaid; no COD’s will be accepted.

Damaged in Transit

If you receive packages damaged in shipment, keep all packaging and take pictures of the damages. Please call Survival Media Group LLC customer service immediately at (888) 501-3210 and you will receive instructions on how to handle the problem.

Damaged Merchandise

If the merchandise has been misused or abused by the consumer, the return will be refused and credit will not be issued.

Defective Merchandise

Defective merchandise should be returned to Survival Media Group LLC within 10 days, please call customer service immediately at (888) 501-3210

Address:

Survival Media Group | 2024 W. 15th Street, Suite F. #411 Plano, Texas 75075

Phone:

(888) 501-3210
If you reach our voice mail, please leave a detailed message with your contact information and you will be contacted within 24 hours.

All returns for refund paid by credit card will receive a credit to the credit card or Paypal account once product is returned. The refund will be the total amount minus shipping and restocking fees. Refunds are not eligible for products damaged or partially used by the customer. Our distributors have a strict policy of “If the item is in new/resaleable condition, it can then be credited. All returns are subject for review.” This review is conducted by a third party on a case-by-case basis.

Any questions concerning an exchange/refund should be directed to our customer service department using the form below:

Once your request has been received, we will contact you with return information via phone or email.

NOTE: Food-based products are 100% non-refundable for any reason.

Make sure to have prepared:

  • Original packing slip
  • Note the Return Authorization number on the outside on the packaging*