We cannot accept any returns on bullets or ammunition.
All optics will be sent by Survival Media Group LLC to the manufacturer first for inspection before the return will be finalized. If the item is repaired and returned to us, we will be returning the item back to you and credit will not be issued.
Returns for Credit
All merchandise is subject to a manufacturer inspection upon arrival before the return will be finalized. You must call Survival Media Group LLC customer service immediately at (888) 501-3210 for instructions before you send the return back. All merchandise returned will be processed within 10 business days. Returns must be post marked within 10 days of the invoice date. For a prompt refund please send a copy of your invoice and a letter of explanation for the return. All return shipping must be prepaid; no COD’s will be accepted.
Damaged in Transit
If you receive packages damaged in shipment, keep all packaging and take pictures of the damages. Please call Survival Media Group LLC customer service immediately at (888) 501-3210 and you will receive instructions on how to handle the problem.
If the merchandise has been misused or abused by the consumer, the return will be refused and credit will not be issued.
Defective merchandise should be returned to Survival Media Group LLC within 10 days, please call customer service immediately at (888) 501-3210
Survival Media Group | 2024 W. 15th Street, Suite F. #411 Plano, Texas 75075
If you reach our voice mail, please leave a detailed message with your contact information and you will be contacted within 24 hours.